Price and Payment
Every product’s price is shown in US dollars, excluding shipping costs, taxes and commissions of payment systems. Desert Wireless accepts payment via bank transfer, major credit cards and PayPal transfers. The buyer is responsible for any fees charged by the buyer's financial institution. When paying via PayPal, a commission is added to the order amount.Delivery and Shipping Costs
We ship worldwide with various carriers depending on your location. The most commonly used are DHL, UPS, Fedex. Alternative options are available, please contact us to agree on a delivery method.
The cost and delivery time is calculated individually, depending on the choice of the carrier.
Normal dispatch time (time from confirmation of payment for the order to the transfer of the order to the carrier) is 2-4 business days. If the goods must be ordered from the supplier, the delivery time may be longer. Any discrepancies are reported to you on the order confirmation. You can then change or cancel your order of 30 USD.
Desert Wireless will not bail out packages for cash on delivery. Unreceived shipments returned to us will be billed at the actual value plus handling fee.
If your package arrives with visible defects, you must report this directly to your shipping handler (your local delivery company) upon receipt of the goods. It is good practice to take photos of any damage to the packaging before unboxing your shipment.Return Policy
Desert Wireless’s return policy is 14 days. Desert Wireless shall, if under the jurisdiction of our return policy, refund your payment for the product and/or service as soon as possible, but latest within 30 days of the product being returned, or you are informing us of wanting to return a service.
The return period is counted from the day you received the purchased product, or a significant part of the product. If you have purchased a customized product or a product with a significant personal customization, the return period is counted from the day Desert Wireless have informed you about the product. To initiate a return, you must clearly state that you regret your purchase in a message to Desert Wireless.You do not qualify for our return policy if:
When returning a product/service:
- The service you have bought was commenced with your consent during the return period.
- Due to the physical nature of the service, it is not returnable.
- The seal of authentication of the product has been broken/opened.
- You are obliged to keep the product/service in the same condition as when delivered. You must not have used the product/service. If damage or harm is caused to a product while investigated, the product does not qualify for the return policy.
- Desert Wireless should be contacted before any item is returned.
- In all cases, the buyer pays for return shipping of the product. Desert Wireless cover shipping of replacement products and/or services.
Desert Wireless provide warranty for 1 year or equivalent to that Desert Wireless receive from Desert Wireless’s suppliers or manufacturers. The product warranty covers only original manufacturing errors, i.e. errors that were on delivery. Contact Desert Wireless or the individual supplier or manufacturer to obtain exact warranty terms. Warranty is limited to the original owner as stated on the receipt or invoice.
Please note that rechargeable batteries are not covered by warranty. There will be no other warranty provided by Desert Wireless, unless expressly agreed in writing.
Desert Wireless should be contacted with a written warranty claim before any item is retuned for warranty repair. This warranty claim should include a detailed description of the problem together with proof of purchase and name, shipping address and email address. The buyer is responsible for shipping the item to Desert Wireless or its supplier or manufacturer, who then will return the repaired or replaced item on its expense.Force Majeure
Desert Wireless is not liable for any non-performance caused by circumstances beyond our control, which directly or indirectly prevents, obstructs or renders production, delivery or freight uneconomical until such obstacle has been removed (force majeure). Such circumstances shall be deemed to include difficulties to procure raw materials as well as other difficulties and disturbances, including but not limited to war, riot, labor conflicts, fire, flood, storm, accident, fuel or power shortages, transportation shortages, obstacles or interruptions regarding transportation at sea and breakdowns or interruptions of any kind as regards to our equipment or facilities, which are deemed necessary for the performance of our agreements’ obligations.